Refund Policy
Effective Date: 19/9/2026
Last Updated: 19/10/2026
1. Overview
This Refund Policy explains when refunds may be granted for purchases made through MeshHub ("Platform"). Because MeshHub sells digital products that become immediately accessible after purchase, refunds are generally limited.
By purchasing digital content through MeshHub, you acknowledge and agree to this Refund Policy.
2. Digital Products
All products sold on MeshHub are digital downloads.
Once a digital file has been downloaded or accessed, it cannot be returned.
For this reason, all sales are considered final except in the situations described below.
3. Eligible Refunds
A refund may be granted if one or more of the following applies:
3.1 Duplicate Purchase
You accidentally purchased the same product more than once using the same account.
3.2 Corrupted or Inaccessible Files
The downloaded files are corrupted, incomplete, or cannot be opened, and the creator is unable to provide a working replacement within a reasonable period.
3.3 Incorrect Product Delivery
You received files that are materially different from the product description or preview images.
3.4 Fraudulent Transactions
The purchase was made without your authorization.
MeshHub may require additional verification before issuing a refund.
3.5 Technical Failure
A platform error prevented you from accessing the purchased files and MeshHub is unable to resolve the issue.
4. Non-Refundable Situations
Refunds will not be issued for:
Changing your mind after purchase.
Purchasing the wrong file by mistake.
Lack of knowledge regarding 3D printing.
Printer calibration issues.
Incorrect slicer settings.
Unsupported printers or materials.
Failure to read the product description.
Dissatisfaction with a design that matches its description.
Failure to successfully print due to user hardware or software settings.
Products already downloaded, unless they qualify under Section 3.
5. Creator Support
Many issues can be resolved without a refund.
Before requesting a refund, buyers are encouraged to contact the creator through MeshHub to request:
Printing advice
Updated files
Missing components
Assembly instructions
Technical assistance
6. Refund Request Process
Refund requests must be submitted within 14 days of the purchase date.
To request a refund, please provide:
Order number
Product name
Description of the issue
Screenshots or photographs (if applicable)
Any relevant technical information
MeshHub may request additional information before making a decision.
7. Refund Decisions
Each refund request is reviewed individually.
MeshHub reserves the right to:
Approve the refund.
Deny the refund.
Offer a replacement file.
Request the creator to resolve the issue first.
Refund decisions are final.
8. Chargebacks
Customers are encouraged to contact MeshHub before initiating a chargeback with their payment provider.
Fraudulent or abusive chargebacks may result in:
Account suspension
Account termination
Restriction from future purchases
9. Processing Time
Approved refunds are typically processed within 5–10 business days.
Actual processing times depend on the payment provider.
10. Contact
For refund requests or questions regarding this policy, please contact:
Email: [email protected]
Or submit a support request through your MeshHub account.
MeshHub reserves the right to modify this Refund Policy at any time. Updated versions become effective upon publication on the Platform.
MeshHub acts as a marketplace connecting buyers and independent creators. While MeshHub administers refund requests, creators may be consulted during the review process. MeshHub reserves the final authority regarding refund eligibility.